In compliance with Law provisions 34/2002 dated 11 July 11, on Services of the Information Society and Electronic Commerce (LSSICE), LA MÁS BONITA, as owner of the website http:// lamasbonita.es/, informs you of the following legal aspects:
The purpose of the http://lamasbonita.es/ web portal is to provide the general public with information on the activities carried out by this organisation and the products and services it offers for the development of its activity.
The use of any of the functionalities of the website implies the express and full acceptance of the hereby informed conditions, without prejudice to any specific conditions that may apply to some of the specific services offered through the website.
The owner of the website owner reserves the right to make, at any time and without prior notice, changes and updates to the information contained in their website or to its configuration and presentation.
In order to keep the information published on the website up to date, its content may be modified, corrected, removed or added to at any time, and it is therefore advisable to check the validity or accuracy of the same by consulting official sources.
All the elements that make up the website (http://lamasbonita.es/), as well as its structure, design, source code, logos, trademarks and other distinguishing marks that appear in it, are the property of LA MÁS BONITA or its collaborators and are protected by the corresponding intellectual and industrial property rights.
Likewise, the images and other graphic elements included in the website http://lamasbonita.es/ are protected by the corresponding intellectual and industrial property rights.
The owner of the website (LA MÁS BONITA) expressly prohibits framing or the use by third parties of any other mechanism that alters the design, original configuration or content of our website. The use of the content must respect its specific licence. Therefore, their use, reproduction, distribution, public communication, transformation or any other similar or analogous activity is strictly prohibited without the prior and express authorisation of the owner of the website, LA MÁS BONITA.
Only the total or partial reproduction of the texts and contents of the website is authorised, provided that each of the following conditions is met:
With regard to the references to third party products and services, LA MÁS BONITA recognises the corresponding industrial and intellectual property rights in favour of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibilities over them, nor does it constitute an endorsement, sponsorship or recommendation.
LA MÁS BONITA declares its respect for the intellectual and industrial property rights of third parties; therefore, if you consider that the website http://lamasbonita.es/ may be violating your rights, please contact LA MÁS BONITA.
LA MÁS BONITA does not guarantee the absence of errors in the access to the website http://lamasbonita.es/, nor in its content,or that it is updated, although LA MÁS BONITA will do its best efforts to avoid, correct or update them.
Both the access to the website and the use that may be made of the information contained therein are the exclusive responsibility of the user.
The owner of the website is not responsible for the information and content stored, including but not limited to, forums, chats, blogs, comments, social networks or any other medium that allows third parties to publish content independently on the http://lamasbonita. es/ website.
Nevertheless, and in accordance with the provisions of the LSSI (Law of Services of the Information Society), LA MÁS BONITA is at the disposal of all users, authorities and security forces, and actively collaborates in the removal or blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or morality and public order. In the event that the user believes that there is any content on the website that could be subject to this classification, please contact LA MÁS BONITA.
LA MÁS BONITA is not responsible for the replies sent through the different email addresses that appear on its website, info@lamasbonita.es, and therefore no binding legal effect can be derived from them under any circumstances.
The links contained in the http://lamasbonita.es/ website may lead to third party websites. The sole purpose of these links is to help you find resources on the Internet that may be of interest to you. However, these sites do not belong to LA MÁS BONITA, nor does it control their contents. Therefore, LA MÁS BONITA does not assume any responsibility for the contents, information or services that may appear in these sites, which are exclusively informative and in no case imply any relationship between LA MÁS BONITA and the people or entities that own these contents or the owners of other sites where they are located. LA MÁS BONITA is not responsible for the operation of the linked sites or for any damage that may be caused by accessing or using them.
Links to the website http://lamasbonita.es/ must comply with the following conditions:
LA MÁS BONITA does not guarantee the absence of interruptions or errors in access to the website or its contents, nor that they are up-to-date, although it will do its best efforts to avoid, correct or update them. Consequently, LA MÁS BONITA is not responsible for damages of any kind suffered by the user as a result of errors or interruptions in the telecommunication networks that lead to the portal service being suspended, cancelled or interrupted.
LA MÁS BONITA excludes, with the exceptions contemplated in current legislation, any responsibility for damages of any kind that may be caused by the lack of availability, continuity or quality of the operation of the website http://lamasbonita.es/ and its contents, or for not fulfilling user expectations of usefulness regarding the website and its contents.
LA MÁS BONITA is also not responsible for any security errors that may occur, nor for any damage that may be caused to the user's computer system (hardware and software), or to the files or documents stored therein, as a result of:
Access to the website http://lamasbonita.es/ does not imply any obligation on the part of LA MÁS BONITA to check for the presence of viruses, worms or any other harmful computer element. In any case, it is the user's responsibility to ensure the availability of adequate tools for the detection and disinfection of harmful computer programmes. Therefore, LA MÁS BONITA is not responsible for any security errors that may occur during the service provision service of the LA MÁS BONITA website, nor for any damage that may be caused to the user's computer system or that of third parties (hardware and software) orfiles or documents stored therein as a result of the presence of a virus in the user's computer used to connect to the services and contents of the website, malfunctioning of the browser or the use of non-updated versions of the same.
Given the dynamic and changing nature of the information and services provided through the website http://lamasbonita.es/, LA MÁS BONITA makes its best efforts, but does not guarantee the complete truthfulness, accuracy, reliability, usefulness and/or timeliness of the content.
The information contained in the pages that make up the website http://lamasbonita.es/ is for informational, advisory, communicational and promotional purposes only. Under no circumstances does it offer or have the nature of a binding or contractual commitment.
LA MÁS BONITA excludes all responsibility for the decisions that the USER may make on the basis of this information, as well as for any typographical errors that may appear in the documents and graphics contained in the http://lamasbonita.es/ website. The information may be periodically modified, without prior notice, for the purpose of expanding, improving, correcting or updating the content.
The service provision of the http://lamasbonita.es/ website and its contents is indefinite. and LA MÁS BONITA is authorised to conclude or suspend the service provision of the website or any of its contents at any time. When reasonably possible, LA MÁS BONITA will provide advance notice of the termination or suspension of the website.
In order to improve the performance of the website, LA MÁS BONITA reserves the right to modify and update, at any time and without prior notice, the information contained in the website, its configuration and design, as well as this Legal Notice and any other specific conditions. Therefore, THE USER must read the Legal Notice each time they access the http://lamasbonita.es/ website.
In cases where personal data is collected, processed or stored, it will be done in accordance with the Privacy Policy published on the website http://lamasbonita.es/, which can be consulted in the footer of the website.
For any questions that may arise in relation to the interpretation, application and fulfilment of this legal notice, as well as any claims that may arise from its use, all parties will be subject to the jurisdiction of the Courts and Tribunals of Valencia, Spain, expressly waiving any other jurisdiction that may correspond to them.
In the event of any dispute or conflict in the interpretation of the terms that make up this Legal Notice, as well as any matter related to the services of this website, Spanish law will be applicable.
All copyrights are reserved by international laws and treaties on intellectual property.
Copies, reproduction or distribution, whether total or partial, by any means whatsoever, is expressly prohibited.
The purpose of this "Policy of Privacy and Data Protection" is to disclose the conditions of collection and processing of personal data by LA MÁS BONITA, with the aim of guaranteeing the fundamental rights, honour and freedoms of the people whose personal data are processed, in accordance with the regulations and laws in force on the protection of personal data, according to the European Union and the Spanish Member State, and specifically those expressed in the section "Processing Activities" of this Privacy Policy.
Therefore, in this Privacy Policy, the users of the website http://lamasbonita.es/ are informed of all the details that may be of interest to them regarding the way in which these processes are carried out, what their purpose is, which other entities may have access to their data, and the rights of the users.
Personal data: any information relating to an identified or identifiable natural person ("the Website User"). An identifiable natural person is any person whose identity can be established, directly or indirectly, in particular by means of an identifier, such as a name, an identification number, location data, an online identifier or one or more elements of that person's physical, physiological, genetic, mental, economic, cultural or social identity.
Processing: any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means or not, such as collection, registration, organisation, structuring, preservation, modification, extraction, consultation, use, communication by transmission, dissemination or any other form of provision, reconcilitation or interconnection, limitation, deletion or destruction.
Limitation of processing: the marking of personal data stored for the purpose of limiting their processing in the future.
Profiling: any form of automated processing of personal data consisting of using personal data to evaluate certain personal aspects of a natural person, in particular to analyse or predict aspects relating to that natural person's professional performance, financial situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Pseudonymisation: the processing of personal data in such a way that they can no longer be attributed to a data subject without the use of additional information, provided that such additional information is kept separate and that technical and organisational measures are taken to ensure that the personal data cannot be attributed to an identified or identifiable natural person.
File: any structured set of personal data which are accessible according to specified criteria, whether centralised, decentralised, or dispersed on a functional or geographical basis.
Controller: natural or legal person, public administration, service or other entity, association or organisation authorised by the date manager to process the personal data in compliance with this confidentiality policy. Where the purposes and means of processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Recipient: the natural or legal person, public administration, service or other entity to whom personal data are disclosed, whether or not it is a third party. However, authorities which may receive personal data in the course of a specific investigation in accordance with Union or national law shall not be considered as recipients. The processing of such data by such authorities shall be in accordance with the data protection rules applicable to the purposes of the processing.
Third: any natural or legal person, public administration, service or entity other than the data subject, the controller, the processor and the people authorised to process personal data under the direct authority of the controller or the processor.
Consent of the data subject: any freely given, specific, informed and unambiguous indication of the data subject's agreement, either by a statement or by a clear affirmative action, to the processing of personal data relating to them.
Breach of security of personal data: any breach of security that reasults in the accidental or unlawful destruction, loss or alteration of personal data trasmitted, preserved, or otherwise processed, orunauthorised communication or access to such data.
Genetic data: personal data relating to inherited or acquired genetic characteristics of a natural person which provide unique information about that person's physiology or health, obtained in particular from the analysis of a biological sample taken from that person.
Biometric data: personal data obtained by specific technical processing relating to the physical, physiological or behavioural characteristics of a natural person which allow or confirm the unique identification of that person, such as facial images or dactyloscopic data.
Health data: personal data relating to the physical or mental health of a natural person, including the provision of health services, which reveals information abouttheir state of health.
Principal establishment: (a) as regardsa controller with establishments in more than one Member State, the place of its central administration in the Union, unless decisions on the purposes and means of processing of personal data are taken in another establishment of the controller in the Union and the latter establishment has the power to implementhave such decisions implemented, in which case the establishment which has taken those decisions is to be considered as the main establishment; as regards a processor with establishments in more than one Member State, the place of its central administration in the Union, or, if the processor has no central administration in the Union, the establishment of the processor in the Union where the main processing activities take place to the extent that the processor is subject to specific obligations under this Regulation;(b) as regards a processor with establishments in more than one Member State, the place of its central administration in the Union or, if the processor has central administration in the Union, the establishment of the processor in the Union where the main processing activities in the context of the activities of an establishment of the processor take place to the extent that the processor is subject to specific obligations under this Regulation.
Representative: a natural or legal person established in the Union who, having been designated in writing by the controller or processor pursuant with Article 27 of the GDPR, represents the controller or processor with regard to their respective obligations under this Regulation.
Enterprise: a natural or legal person engaged in an economic activity, regardless of its legal form, including a company or a partnership regularly engaged in an economic activity.
Supervisory Authority: the independent public authority established by a Member State in accordance with Article 51 of the GDPR. In the case of Spain, it is the Spanish Data Protection Agency.
Cross-border processing: (a) processing of personal data which takes place in the context of the activities of establishments in more than one Member State of a controller or processor in the Union wherethe controller or processor is established in more than one Member State; or (b) processing of personal data which takes place in the context of the activities of a single establishment of a controller or processor in the Union, but which substantially affects or is likely to substantially affect data subjects in more than one Member State.
Information society service: any information society service, that is to say, any service normally provided for remuneration, at a distance, by electronic means and at the individual request of a recipient of services.
The Data Controller is the natural or legal person, public or private, or administrative entity, that determines the purposes and means of the processing of personal data on behalf of of the data controller, in the event that the purposes and means of the processing are determined by the law of the European Union or of the Spanish Member State.
In the aspects expressed in this Privacy Policy, the identity and contact details of the Data Controller are:
This Privacy Policy has been developed on the basis of the following data protection laws and regulations:
The personal data collected and processed through this website will be treated in accordance with the following principles:
The data processing activities carried out through the website are described below, specifying each of the following sections:
6.1 Main processing operations
These are the data processing activities whose purposes are necessary and essential to provide services.
Customer management:
6.2 Optional processing activities (if the user has indicated their consent)
These are the processing activities of personal data whose purposes are not essential for the provision of the service and which will only be carried out if the user has marked YES in the consent to carry out these activities.
Website Consultations
User management
Subscriber management
Social networks
All the fields marked with an asterisk (*) in the forms on the website must be completed; failure to do so may make it impossible to provide the services or information requested.
To ensure that the information provided is kept up to date and accurate, you must notify the Data Controller of any changes or corrections to your personal data as soon as possible by sending an e-mail to info@lamasbonita.es.
Likewise, by clicking on the "I accept" button (or equivalent) included in the above-mentioned forms, you declare that the information and data provided by you are accurate and truthful, and that you understand and accept this Privacy Policy.
In accordance with the provisions of Article 8 of the GDPR and Article 7 of the LOPD/GDD, only people over 14 years of age may give their consent for their personal data to be lawfully processed by LA MÁS BONITA.
Therefore, minors under the age of 14 may not use the services available through the website without the prior authorisation of their parents, guardians or legal representatives, who shall be solely responsible for all actions carried out through the website by minors under their supervision, including the completion of the electronic forms with the personal data of said minors and the ticking of the corresponding boxes, where applicable.
The Data Controller shall adopt the organisational and technical measures necessary to guarantee the security and privacy of your data and to prevent their alteration, loss, processing or unauthorised access, depending on the state of technology, the nature of the data stored and the risks to which they are exposed.
The following measures, among others, should be highlighted:
In addition, the Data Controller has decided to manage the information systems in accordance with the following principles:
The applicable data protection legislation provides users with a number of rights in relation to the use of their data. Each of these rights is individual and non-transferable, i.e. they can only be exercised by the person concerned, subject to prior verification of their identity.
The rights of users of the website are set out below:
The Website User may exercise any of the aforementioned rights by contacting the Data Controller, using the following contact details, after first identifying themselves:
Users are informed of their right to lodge a complaint with the Spanish Data Protection Agency if they consider that there has been a breach of data protection legislation with regard to the processing of their personal data.
Contact details of the supervisory authority:
Spanish Data Protection Agency
It is necessary for the website user websiteto have read and accepted the data protection conditions contained in this Privacy Policy, as well as to consent to the processing of their personal data, so that the Data Controller may proceed in the manner, under the conditions and for the purposes indicated.
This section establishes the specific conditions that will govern the relationship between Lázaro Sanz Restauración S.L. (hereinafter referred to as "the owner of the website") and any customer/user who makes an online purchase through this portal.
The parties agree that their relationship will be governed by the general conditions contained in the "Legal Notice" section, as well as by the specific conditions for electronic commerce established in this section. All of them are accessible on the portal and must be accepted in advance by the client. In the event of modification by the owner of the website, the conditions applicable to each client/user will always be those accepted at the time of purchase.
The client/user will be able to access, save and print these general terms and conditions for consultation before concluding a contract and in any case during the purchase process. These conditions will be available in English. We have the right to revise and modify these conditions at any time.
The client/user declares to be eighteen years of age and to have the legal capacity to make a purchase on the website www.lamasbonita.es. In order to purchase any of the products offered in the portal, it is necessary to connect and register as a user/customer by filling in the electronic form that appears at each moment on the shop's website and following the instructions contained therein. For the purpose of registration, thecompany may provide the customer/user with a user name and a secret code ("Password"). The Username and Password provided by the Company to the User are identifying and enabling elements to access to the services and are personal and non-transferable. The owner of the website may change the username and/or password upon prior notification, in which case the changed passwords will lose their validity.
www.lamasbonita.es will try to reflect as accurately as possible both the technical and aesthetic characteristics of the products, among which are the sale of T-shirts, sweatshirts, bags, sunglasses and beach towels in the merchandising line.
The client/user must take into account that there may be slight differences between the online evaluation of the product and the actual product in store; for this reason, they will have the possibility of withdrawing from the purchase, taking into account the regulations set out in the following paragraphs.
As for the availability of the products offered on this website, it is valid as long as the products are visible on the website, within the limits of the available stock. As this is an e-commerce site, the stock is updated online, so it may happen that the stock runs out during the purchase process, in which case it will not be possible to proceed with the purchase.
In the event of stock shortage or temporary unavailability of an item, the owner of the website owner will contact you to inform you and give you a new delivery time or, if it were not possible to supply that product, proceed to its cancellation or offer you a product of similar characteristics, of the same or even higher quality, without this entailing an increase in price.
The prices shown on the www.lamasbonita.es website are in euros and include VAT. The prices indicated on the site do not include delivery charges.
The retail price of the item is always indicated when the customer/user completes the shopping basket, and is informed of the final price of their purchase before validating the payment. Prices are subject to change at any time, but any changes will not affect orders for which we have already sent you an order confirmation.
Purchases destined for any of the Canary Islands, Ceuta, Melilla, Gibraltar and Andorra, regardless of the billing address, will be exempt from VAT in accordance with current legislation. Shipping costs are €8.49 (including VAT) to the Iberian Peninsula and the Balearic Islands and €12.06 (including VAT) to the Canary Islands.
For shipments that are not included in the general rates, the cost will be calculated in real time according to the weight and dimensions of the customer's shopping basket. In any case, the shipping costs will be recalculated at each moment when making purchase through the portal and will appear at all times in the customer's shopping basket, clearly differentiated from the price of the item(s) contained therein.
The Customer will be informed of the final price of their purchase, including delivery costs, before validating their payment.
In order to proceed with the purchase of products, it is necessary to place the product you wish to purchase in the shopping basket, as indicated on the screen, by filling in and validating the order form provided.
The validation of the order by the customer/user expressly implies the knowledge and acceptance of these general and specific contractual conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by the owner of the website constitutes proof of all transactions between www.lamasbonita.es and its customers. For this reason, the electronic document in which the contract is formalised will be stored by the company and will be accessible.
To place an order, you must follow the online purchase procedure and click on "Place Order". You will then receive an email confirming receipt of your order (the "Order Confirmation"). We will also notify you by email that the product is being dispatched (the "Dispatch Confirmation"). The information sent to you in this email will include: the order reference number, details of the Product's features, its price, delivery charges and the order invoice in PDF format.
The owner of the website offers the following payment methods:
The products are shipped to the shipping address you have indicated in the order. Orders will be shipped within Spain according to shipping conditions and rates. From your shopping basket you will be able to select the type of delivery you want depending on the area and the delivery method you prefer. The delivery methods are:
In the case of an order of several items with different availability, the delivery time will take into account the longest expected delivery. In exceptional cases, www.lamasbonita.es reserves the right to separate the order, sending the available articles and leaving the unavailable articles pending for a second shipment. In this case, the second shipment will be made at no additional cost.
If you are not satisfied with the products purchased exclusively on www.lamasbonita.es, you have the right to cancel the contract by returning your purchases in our own online store, as provided by the following paragraphs.
Deadline for exercising the right of withdrawal: You may exercise your right of withdrawal without justification within 14 calendar days for all items. This period expires after 14 calendar days and begins on the day the goods are delivered to you or a third party designated by you, other than the carrier., designated by you.
The refund for withdrawal is not possible in the cases provided for by art. 103 of RD 1/2007, which regulates the revised text of the General Law for the Defence of Consumers and Users. The consumer shall be solely responsible for any diminution in the value of the goods caused by any use of the productsother than that necessary to establish their nature, characteristics or functioning.
The customer/user has the possibility to cancel the purchase made at any time, even after confirmation by the owner of the website www.lamasbonita.es, by sending an e-mail to the address info@lamasbonita.es. The customer/user will receive a refund of the amount they were previously charged, provided that their order has not already been sent to its recipient at the time of receipt of the request, or that it concerns a personalised product made exclusively at the request of the customer/user according to their requirements.
If this is the case, the customer/user must wait until the order has been received to request a return, and once the order has been returned to our warehouse and it has been checked that both the packaging and the returned product are in perfect condition, the customer/user will be refunded the purchase price, excluding shipping costs.
In any case, a delay in delivery with respect to the indicated deadlines does not entitle the customer to any compensation.
In order to exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail) at the address given in the legal notice, or by e-mail or by using our contact form.
If you contract as a consumer and user, we offer you the manufacturer's guarantee for the products that we market through this website, in the terms established by law for each type of product, whereby the manufacturer is liable for any lack of conformity of the same that becomes apparent within a period of two years from the delivery of the product.
The products shall be deemed to be in accordance with the contract if (i) they correspond to the description given by us and have the characteristics which we have presented on this website, (ii) they are suitable for the uses for which products of the same type are normally intended and (iii) they exhibit the usual quality and features that would normally be expected of a product of the same type. In the absence of proof to the contrary, any lack of conformity which becomes apparent within six months of delivery of the product, whether new or second-hand, shall be presumed to have existed when the thing was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
In this sense, if any of the products are not in conformity with the contract, such as the wrong product, or a product that is defective or in poor condition, you must inform us at info@lamasbonita.es and we will replace the product with another of the same characteristics as soon as possible.
Unless otherwise expressly stated in these terms and conditions, our liability in respect to any product purchased from our website is strictly limited to the purchase price of that product.
However, unless otherwise required by law, we will not be liable for any of the following losses, regardless of their origin:
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy or security of any information transmitted or obtained through this website unless otherwise expressly stated on this website.
Where our website contains links to other third party websites and materials, such links are provided for information purposes only and we have no control over the content of those websites or materials. We therefore accept no liability for any loss or damage arising from your use of the website or for any malfunction of the website.
The owner of the website does not guarantee the legality, quality, reliability and usefulness of the services provided by third parties or those for which the owner of the website acts as a mere advertising channel.
Applicable law requires that some of the information or notices we provide to you be in writing. By using this website, you agree that most of these communications with us will be by electronic means. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send to you electronically adhere to legal requirements of written correspondence. This does not affect your rights by law.
Notifications from you should preferably be sent to us using our contact form. In accordance with the provisions of the previous paragraph and unless otherwise stated, we may send you notifications either by email or to the postal address you provide us when you place an order.
Notifications will be deemed to have been received and duly given at the time they are posted on our website, 24 hours after an email is sent, or three days after the day of posting of any letter. To prove that the notification has been delivered, it is sufficient, in the case of a letter, to show that it was properly addressed, stamped and deposited in a post office or mailbox and, in the case of an email, that it was sent to the email address provided by the recipient.
The use of our website and the contracts for the purchase of products through this website are governed by Spanish law.
Any dispute that may arise from access to or use of this website or from online purchases shall be subject to the exclusive jurisdiction of the courts of the domicile of the owner of the website.
The shipping conditions are different if you are in Valencia city and metropolitan area (40 km around Valencia city) for shipments of cakes and breakfasts. To the rest of Spain, we only send the cakes and merchandising.
Deliveries within the city of Valencia every day of the week (Saturdays and Sundays included) as long as the order is placed at least 48 hours in advance. Minimum order of 35€
Shipping costs are calculated by entering your postcode at checkout. The shipping conditions vary according to zones, and are always calculated from our establishment of departure, LMB Ruzafa located in C/Cádiz, 61. Valencia
We send to all the peninsula our little cakes and merchandise to all the Iberian Peninsula. The basic cost is €6.90. We deliver them within 48 hours from Tuesday to Friday. To avoid that your order spends the weekend in the carrier's warehouse (and is as fresh as possible), we do not deliver on Saturdays, Sundays or Mondays except in Valencia city. You can choose the day you want to receive it at checkout. Minimum order: 15€.
If your order does not exceed 15€, additional shipping costs will be applied.
In Valencia city and metropolitan area, we deliver from 10AM to 6PM.. In case of absence of the recipient, the customer will be notified by telephone up to two times. If the attempt is unsuccessful, the order will be returned to the workshop at C/ Cadiz 61, LMB Ruzafa, and the customer will be able to choose between (i) receiving the order the next day, assuming an additional cost of €X depending on the delivery area, or (ii) picking up their order the next day in our bakery or in the physical store. If the second attempt is unsuccessful, the order will only be available at our bakery.
Due to the expiration date of the order, it must be delivered or collected within a maximum of 2 days. In the event that the order is not delivered because the customer is not at home on the agreed date and time, the product will not be refunded.
On the Iberian Peninsula, merchandising products are delivered by MRW in the morning. Once the order leaves our premises, delivery is the sole responsibility of the carrier. We do not accept exchanges or returns due to factors outside La Más Bonita's control or those within the transport company's framework of action. In case of absence, the customer will have to choose between picking up the order at the MRW point of their location, or having the order reforwarded the next day. In the event of a delay in delivery, the customer must contact us within 24 hours. As we depend on the carrier to provide a solution, the processing time may take up to 72 hours.
Deliveries of cake jars to the Iberian Peninsula are madedone in the morning by the transport company SEUR FRÍO. Once the order leaves our premises, delivery is the sole responsibility of the transport company. We do not accept exchanges or returns made due to factors outside La Más Bonita's control or those within the transport company's framework of action. In case of absence, the customer will have to choose whether to collect the order from the nearest SEUR FRÍO outlet or have it reforwarded the following day.
In the event of a delay in delivery, the customer must contact us within 24 hours, as we depend on the transport company to find a solution, which may take up to 72 hours. If you receive the product in poor condition or you receive a product that does not correspond to what you ordered, you must contact us at info@lamasbonita.com within 24 hours of receiving your order, attaching a photo of the product you received and the order number. We will assess your case and offer you a full or partial refund, or a discount on future purchases. In the case of a full refund, the customer will be able to choose between a refund of the order or requesting a new delivery. In both cases, the company reserves the right to request collection of the defective product.
The return will be made by the same means by which the order was paid. We do not make refunds requested for commercial reasons or for delays in delivery that are out the Company's control. If for any reason you are not satisfied with the product, you can contact us at info@ lamasbonita.es, explaining the reason for your dissatisfaction. We will be happy to listen to you and, if possible, offer you a solution.
We do not accept returns or exchanges without prior notification of the order number.
The maximum time limit for cancelling an order is 48 hours before the delivery date.
We will not accept exchanges or cancellations without prior notification of the order number.
Product changes will only be accepted if notified 24 hours prior to the delivery date.
No claims will be accepted after 48 hours from the delivery date.